Overview

Vinsys Ticket Application is the perfect solution for end users who need to report any difficulty or problem they may encounter. With just a few clicks, users can generate a ticket and get the help they need. This application is user-friendly and efficient, ensuring that all issues are resolved in a timely manner

Problem Identified

Absence of personal application that helps the users raise any issues they face
Ticket raising not done officially through digital means
Documentation of the issues solved absent

Service Desk

Issue Tracking

Customer Service

Security

Target Audience

All end users
Managers, Admin, Clients, Customers, Employees

Target Audience

Gender

Male

64%

Female

36%

Other

Age

20%

18-28

60%

28-48

20%

48+

Geography

70%

South Asia

15%

North America

15%

Other

Role

50%

Clients

50%

Employees

Other

Team

As the Lead UX/UI designer, Kajal played a pivotal role in the success of VinTic. She was responsible for guiding the design team through the entire process, from initial research and user persona development to wireframing, prototyping, and final UI design.

Kajal Aute

Senior UX UI Designer

As a Junior Graphic Designer, Abhishek brought fresh creativity and enthusiasm to VinTic. He played a crucial supporting role, working closely with senior designers to execute design tasks and contribute innovative ideas.

Abhishek Devkar

Junior Graphic Designer

As an iOS developer, Ajay played a critical role in bringing the design concepts to life on the Apple platform. He expertly translated the design team's wireframes and prototypes into a seamless, functional app, ensuring that all UI elements were implemented accurately and efficiently.

Ajay Kumbhare

iOS Developer

As a Junior User Experience designer, I played a vital role in supporting the design process and contributing fresh ideas. I was actively involved in creating wireframes, user flows, and interactive prototypes, ensuring they aligned with user needs and project goals.

Drushti Gothi

Junior User Experience Designer

Problem and Solution

Problem

Lack of Centralized Tracking

Difficulty in Prioritization

Increased Response Time

Lack of Accountability

Inefficient Resource Allocation

Difficulty in Reporting and Analytics

Risk of Duplicate Efforts

Potential for Errors and Miscommunication

Impact on Customer and Employee Satisfaction

Solution

Easy Centralized Tracking

Prioritized Content

Faster Response Time

Full Accountability

Proper Resource Allocation

Easy Reporting and Analytics

Single End Efforts

Less risk of Errors and Miscommunication

Good Customer and Employee Satisfaction

SWOT Analysis

Provides a single platform for clients and employees to submit, track, and manage IT-related issues and requests.
Streamlines workflow processes, reducing response and resolution times for IT support teams.
Facilitates clear and transparent communication
Offers analytics and reporting features that provide insights into common issues, trends and performance metrics
Can be tailored to fit specific company workflows and IT infrastructure

Requires dedicated resources and time for setup, configuration and user training
Vulnerable to technical issues such as downtime, bugs, or compatibility issues
May face resistance or low adoption rates initially if users are unfamiliar with the new system or prefer traditional communication methods.
Requires ongoing maintenance, updates, and support to ensure optimal performance and security

Potential to scale the application to accommodate growth in the company's IT infrastructure and user base
Improving service delivery and response times can lead to increased client and employee satisfaction
Opportunity to leverage AI technologies for automated ticket routing, predictive analytics, and self-service options
Offering a robust ticketing application can differentiate the company in the competitive IT services market

Facing competition from other IT service providers offering similar or more advanced ticketing solutions
Exposure to data breaches, hacking attempts, or cyber threats that could compromise sensitive client and company information.
Need to comply with data protection regulations regarding the collection and storage
Internal resistance or cultural barriers within the company that may hinder adoption and acceptance